What Are The Marks Of A Good Tow Truck Service?

Posted on: 11 April 2017

Each tow truck service varies in quality, and if you find yourself in need of a good tow truck service, you probably don't have a lot of time to do research. So, here are some ways to quickly tell whether a tow truck service is of a good quality. 

They Have Good Ratings

Tow truck services should have good ratings compared to their local competitors. Keep in mind that tow truck companies often catch people on a bad day, so it's probably rare to find a tow truck service that has a five star rating. But read through the comments to ensure that any issues were handled fairly and that the tow truck service worked reliably.

They Have the Right Equipment

A great tow truck service has the right equipment and knows how to use it. For example, they should have dollies available if you use a hybrid vehicle, since towing those cars with wheels on the ground could damage the computer system. The company should know this and include it in their quote from the beginning. The tow company should also have a jump start cable or jump box available in case your vehicle has died. Make sure their equipment is clean and well-maintained. 

They Should Offer a Transparent Quote

The quote for your service should include the cost for hookup plus the cost per mile. Flat rate tow trucks are rare to find, but your tow truck should certainly let you know when and why additional fees may apply before you contract with them to come to your location. 

They Give a Timeframe and Stick to It

The company should be able to offer you a timeframe for service when you call to get an estimate. And they should follow through on that promise. Waiting for a towing company on the side of the road can be a frustrating experience, and one of the best things that can happen is when your tow truck service shows up 30 minutes early. You can sometimes read reviews to get a general sense of whether the tow truck will show up on time. 

These factors can help you make a snap decision on whether or not to work with a tow truck company in a pinch. If you find a service you like, don't forget to write down their name and number for later. If you need tow service again, you'll know exactly who to call. For more information, contact companies like Niemans Service Inc.